Privacy Policy

1. Introduction

Neev Construction Material Testing Lab LLP (“NEEV CMTL”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal data of our website visitors, clients, partners, and testing engineers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (including submitting contact forms or initiating WhatsApp consultations) or engage our material testing services.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our services. This includes:

• Contact Information: Full name, phone number, email address, company/organization name, and geographic address.
• Consultation Queries: Specific details relating to your construction projects, material testing specifications, non-destructive testing requirements, or general sample inquiries sent via our web forms or WhatsApp widgets.
• Usage Data: Technical information automatically collected through log files, such as IP addresses, browser types, referral URLs, pages viewed, and other site analytics to enhance user experience.

3. How We Use Your Information

We process your personal information for purposes based on legitimate business interests, compliance with legal obligations, and fulfillment of contracts. Specifically, we use your data to:

• Respond to inquiries and fulfill consultation requests.
• Schedule material testing services, geotechnical investigations, or coordinate sample drop-offs.
• Generate and send accurate commercial quotation sheets and invoices.
• Deliver technical testing reports and digital certificates safely.
• Maintain compliance with NABL (ISO/IEC 17025:2017) audit specifications and legal directives in India.

4. Information Sharing & Disclosure

NEEV CMTL values your trust. We do not sell, rent, or trade your personal information with third-party companies. Your information is only shared under strict confidentiality conditions with third-party service providers (such as Web3Forms or our hosting servers) strictly to process your email requests, or when legally compelled by Indian governmental auditing bodies or accreditation authorities.

5. Data Security

We implement industry-standard technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, please remember that no transmission of data over the internet can be guaranteed as 100% secure; visitors submit form data at their own discretion.

6. Your Rights

You have the right to request access to the personal data we hold about you, request corrections to any inaccuracies, or ask for the deletion of your inquiry logs. To exercise these rights, please get in touch with us using the contact details provided below.